Velvet Dinosaur – Terms of Service (Plain English)
Last updated: 6 January 2026
These terms explain how Velvet Dinosaur provides website and related digital services. They are written in plain English to be easy to understand.
If anything in your proposal/statement of work (SOW) or signed contract differs from these terms, the proposal/SOW/contract will take precedence.
Key points summary
• We build bespoke websites and related digital services as agreed in a proposal/SOW.
• A 50% deposit secures your project start date; the balance is due on delivery (unless your proposal says otherwise).
• You own the final website deliverables once all invoices are paid.
• Changes outside the agreed scope are quoted and approved before we start them.
Overview
Velvet Dinosaur provides bespoke website design and development services. We aim to make projects straightforward, reliable, and easy to maintain.
These terms apply to:
• visitors who request a quote or consultation, and
• clients who purchase services from us.
Who we are
Velvet Dinosaur
Business address
16 Holloway Lane
Minster Lovell
Witney
Oxfordshire
OX29 0AU
Contact details
Phone: +44 7438 460437
Email: privacy@velvetdinosaur.com (or the email address used in your proposal)
Services
Services may include (depending on what you purchase):
• Website design and build
• Copy support (if agreed)
• Performance and accessibility improvements
• SEO setup (foundational/on-page, if agreed)
• Integrations (forms, email notifications, booking tools, etc.)
• Hosting setup and ongoing support (if agreed)
The exact services, deliverables, and timeline will be set out in your proposal/SOW.
Quotes & scope
Proposal / statement of work
Before starting, we will provide a proposal (or SOW) that should include:
• scope and deliverables
• assumptions and exclusions
• timeline and milestones
• total price and payment schedule
• what we need from you (content, access, approvals)
Out of scope work
If you ask for work outside the agreed scope, we will:
• explain what’s out of scope,
• provide a quote (or estimate) and impact on timeline,
• start only after you approve in writing.
Timelines & your responsibilities
Timelines
Timelines are based on:
• timely access to systems (domain, hosting, CMS, analytics, etc.)
• timely feedback and approvals
• content provided when needed
If approvals or content are delayed, delivery dates may move.
Your responsibilities
You agree to:
• provide required access (logins, DNS/registrar access, existing assets)
• provide content (text, images, branding) by agreed dates
• review and approve work within a reasonable timeframe (typically 3–5 working days unless otherwise agreed)
• ensure you have rights to use any content you supply
Project dormancy (pauses)
If a project is paused for more than 30 days because we haven’t received content, access, feedback, or approvals from you, we may:
• invoice for work completed to date, and
• remove the project from our active schedule.
Restarting the project may require re-scheduling based on our current availability, and (where appropriate) a restart fee. We’ll always discuss this with you before applying it.
Payment terms
We use a simple two-stage payment plan to keep things fair to both sides.
Deposit
• A 50% deposit is required to secure your start date.
• Work begins once the deposit is received (unless otherwise agreed in writing).
Balance on delivery (default)
Unless your proposal/SOW states otherwise, the remaining 50% balance is due when the site is ready for launch/handover (before going live).
For larger projects, we may agree additional milestones in the proposal/SOW, but the default is a 50% deposit and 50% on delivery.
Invoicing and due dates
• Invoices are due within 7 days unless stated otherwise.
• If payment is late, we may pause work until the account is up to date.
Expenses and third-party costs
• Third-party services (e.g., paid plugins, stock images, email providers, domain renewals) are either billed to you at cost or paid directly by you, as agreed.
• We will always confirm costs before purchase.
Refunds
• The deposit is used to reserve time and begin work. If you cancel before work starts, we’ll refund it minus any reasonable admin costs. If work has started, the deposit is typically non-refundable because time will have been committed.
• For cancellations after work begins, you pay for work completed up to that point (based on milestones or time/costs as agreed).
Revisions & change requests
Included revisions
Your proposal/SOW will specify what revisions are included. If it does not, we typically include:
• a reasonable number of copy/layout tweaks during build, and
• one structured review round on key pages.
Change requests
Anything outside included revisions or outside scope is treated as a change request:
• we’ll quote it,
• you approve it,
• then we deliver it.
Content (text, images, assets)
• You are responsible for ensuring you have permission to use any content you provide.
• If you want us to source stock imagery or write copy, this must be agreed in the proposal/SOW.
• If content isn’t supplied on time, we may proceed with placeholders to keep the project moving.
Launch & handover
Testing and acceptance
Before launch, you’ll have an opportunity to review the site. Minor snags/bugs will be addressed as part of launch readiness.
Browser & device support
We test our work on current versions of major modern browsers (Chrome, Safari, Firefox and Edge) and on standard, widely used mobile devices.
We can’t guarantee pixel-perfect display on obsolete browsers (for example, Internet Explorer) or older devices that are no longer supported by their manufacturers. If you have a specific device or setup you need us to support, tell us at the start and we’ll confirm whether it’s included in scope.
Launch
Final payment (or the pre-launch milestone payment) must be received before the site goes live or before final deliverables are handed over, unless otherwise agreed.
Handover
On completion, we will provide (as applicable):
• admin access and instructions to edit your site
• basic documentation (where agreed)
• key credentials or a handover pack (where agreed)
Hosting, support & maintenance
Hosting/support terms depend on what you buy.
• If we provide hosting, it will be described in your proposal/SOW (including price and what’s included).
• Support/maintenance is optional unless explicitly included in your plan.
If we arrange hosting for you, we are acting as an intermediary (we’re not a data centre). We can’t guarantee 100% uptime, but we only use reputable providers and will help you respond quickly if there’s an outage.
If your website relies on third-party services (email delivery, forms, analytics, etc.), those services may change their pricing or terms over time.
Intellectual property
Your materials
You retain ownership of any content or assets you provide.
Our work
Once all invoices are paid:
• you own the final website deliverables created specifically for you (design and build work), except for
• third-party components/tools and any pre-existing libraries/frameworks (which remain under their respective licences).
Portfolio
Unless you ask us not to, we may display the project (screenshots and a short description) in our portfolio. We won’t share private data or credentials.
Third-party services
We may recommend or integrate third-party services (e.g., hosting providers, email services, analytics tools). You agree that:
• third-party services are governed by their own terms, and
• we are not responsible for outages or changes to those services.
Confidentiality
Both sides agree to keep confidential information private, and only use it to deliver the project, unless disclosure is required by law.
Liability and warranties (plain English)
We take care to deliver high-quality work, but no website can be guaranteed to be error-free forever.
To the extent permitted by law:
• we are not liable for losses caused by factors outside our control (e.g., third-party outages, client-supplied content issues, platform changes)
• we are not liable for indirect or consequential losses (like lost profits)
• our total liability is limited to the fees you paid for the services giving rise to the claim, unless a higher limit is required by law
Nothing in these terms limits liability where it cannot be limited under law.
Termination
Either party may end the agreement by written notice if:
• the other party materially breaches these terms and does not remedy within a reasonable time, or
• as otherwise specified in the proposal/SOW.
If terminated:
• you pay for work completed up to termination,
• we will provide what has been completed once outstanding invoices are settled.
Governing law
These terms are governed by the laws of England and Wales, and disputes will be subject to the courts of England and Wales.
Contact
If you have questions about these terms, contact:
Velvet Dinosaur
16 Holloway Lane, Minster Lovell, Witney, Oxfordshire, OX29 0AU
+44 7438 460437
privacy@velvetdinosaur.com